SEND Information, Advice and Support Service (SEND IASS)


What is the Special Educational Needs and Disabilities (SEND) Information, Advice and Support Service?

  • It is a service which supports parents/carers of children who have or may have special educational needs.
  • It is a service which supports young people who have or may have special educational needs.
  • We can provide you with information and support on a one-to-one basis.
  • It is a service which recognises the importance of parents, carers, young people and children's views.
  • It is a service which helps the Local Authority and parent/carers and schools work together to meet the needs of children and young people.
  • This is a free impartial service.


What can the service offer you?

  • Someone impartial to talk to in confidence
  • Information about support groups and services in your area
  • The Local Offer
  • Personal Budgets
  • A straight forward explanation of educational procedures
  • Information on special educational needs and disability, health and social care
  • Help to fill in forms
  • Someone to help you put forward your views
  • Someone to attend meetings with you


The service runs an advice line where you will receive advice relating to special educational needs. Information sheets are available on a wide range of subjects including education, health and care plans. There is also a termly newsletter with lots of information for parents/carers, schools and support organisations.


You can contact the service Monday- Friday - 8:30am-5pm

You can also complete our evaluation form to let us know what you think about the service.

SEND IASS Newsletter

SEND IASS Case Studies

Service Details

Harewood House, Harewood Hill, Darlington, DL3 7HY (directions displayed on map)
Darlington Borough Council
Service Type:
Information, advice and advocacy


The following documents related to this service are available for download:

This page was last updated on 19 September 2019

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This page was last updated on 19 September 2019


Contact Details

01325 405878